Delivery information, Privacy and Conditions

DELIVERY INFORMATION

Whilst we try to get orders out as quickly as possible you will understand from the explanation below it is not always possible to do so and we would ask customers to be patient.

During the past five years I have made contact with a large number of small growers throughout Europe and Japan and it is through these people that I am able to offer the large range of genus and species listed in the catalogue. This does create deliver problems for me because of the limited numbers available, plant failure, and the vagaries of the growing season. Some of my orders have to be placed up to 12 months in advance of delivery and payment has to be made before they are dispatched to me. For this reason I list orchids in the catalogue somewhat before they arrive and take orders early, rather than waiting until plants arrive.

I send out a short newsletter to all customers at the beginning of each month with information on current stocks and information on arrivals and new additions.

Customers are asked to read the information at the end of the species description as to when the plants offered will arrive at the nursery.
If there is no information and there is indication of stock numbers and prices means the plants have arrived. Where there is no price or quantity means the species is currently out of stock but will be restocked sometime later in the year but at that time I have no confirmation. The “plants are normally” statement refers to the period of the year when it is horticulturally safe to send plants through the post.

Payment is requested with order, in part because when I allowed customers to reserve plants they sometimes changed their minds. This often happened when stocks were limited and I turned down orders from other people.

When orders are received they will be acknowledged by email and an estimated delivery date given. Customers will be sent an email a couple of days in advance of parcels being posted and they are requested to confirm receipt. For small orders I normally wait until all the plants have arrived with me before dispatching the parcel.

Laneside Hardy Orchids

recognizes that respecting user privacy over the Internet is of utmost importance. This privacy statement is designed to provide information about the privacy and data collection practices for the site: http://www.lanesidehardyorchids.com. The Site is operated by Jeff Hutchings.

If you have questions or concerns regarding this statement, you should first contact our site coordinator or by postal mail to:

• Laneside Hardy Orchids
• 74 Croston Road,
• Garstang, Preston, UK
• PR3 1HR

Identifying Information. In general, you can visit the Site without telling us who you are or providing any information about yourself. In some areas of the Site, we ask you to provide information that will enable us to process an order, offer services that require registration, assist you with technical support issues or to follow up with you. Generally, Laneside Hardy Orchids requests identifying information when you:

• Register on any of our web sites.
• Place an order.
• Provide feedback to an online survey or tell us about an idea or suggestion.
• Participate in a rebate program, contest, or other promotional offer.
• Request a SPECIAL SERVICE
• Request information or files from technical support or customer service.

In these instances, Laneside Hardy Orchids will ask for your name, address, e-mail address, phone number and other appropriate information needed to provide you with these services. In all instances, if you receive a newsletter or other mailing from us, you will always be able to "unsubscribe" to these mailings at any time.

What Laneside Hardy Orchids Will Do With Your Information. If you choose to give us personal information for any of the purposes above, this information is retained by Laneside Hardy Orchids and will only be used by Laneside Hardy Orchids to support your customer relationship with us. We will not add you to a mailing list, or newsletter without your registration for this service. We will only contact you if further information is required from you to complete a service.

What Others May Do With Your Information. Laneside Hardy Orchids does not share, rent, or sell any personally identifying information provided through our Site (such as your name or email address) to any outside organization for use in its marketing or solicitations. From time to time Laneside Hardy Orchids may use agents or contractors who will have access to your personal information to perform services for Laneside Hardy Orchids (such as DATABASE OR WEBSITE MAINTENANCE ETC., however, they are required by us to keep the information confidential and may not use it for any purpose other than to carry out the services for Laneside Hardy Orchids.

Laneside Hardy Orchids On-line Store. The Laneside Hardy Orchids On-line Store is designed to give you options concerning the privacy of your identifying information.

When purchasing products through the our web site, the order form will also ask you to provide a daytime telephone number. However, the telephone number is only used to quickly resolve questions relative to an order, such as to clarify customer email addresses that are inactive, or entered incorrectly.

Third Party Links

Laneside Hardy Orchids does provide links to other sites. Other Internet sites and services have separate privacy and data collection practices. Once you leave WWW.LANESIDEHARDYORCHIDS.COM, Laneside Hardy Orchids cannot control, and has no responsibility for, the privacy policies or data collection activities at another site.

Cookies

At times, we will use a feature on your web browser to send your computer a "cookie". We do not use cookies to retrieve any personal information from your computer. We only use cookies to learn ways to enhance our Sites, and to give you better, more personalized service while in our web site. You can reset your browser to refuse all cookies or indicate when a cookie is sent. However, some functions of the Sites will not function if you refuse cookies. These areas of our web site will have information posted about cookies, and when a cookie will be uploaded to your computer.

Children's Privacy Protection

Laneside Hardy Orchids is sensitive to the heightened need to protect the privacy of children under the age of 13. The vast majority of the material on our web site is not intended for children and is not targeted to children under the age of 13. We do not knowingly collect data from children and, if we learn that we have received personal data from a child, we will remove this information from our database.

Changes to this Policy

Laneside Hardy Orchids may from time to time revise its privacy policy. You should therefore periodically visit this page, so you are aware of any such revisions. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information.
Contacting Us. If you have any questions about our privacy policy and/or the practices of our web site, you can write to:

• Laneside Hardy Orchids
• 74 Croston Road,
• Garstang, Preston, UK
• PR3 1HR

Credit Card Security

We know customers are concerned about credit card security. We use one of the worlds largest funds transfer agencies - PayPal.
If you choose to use a PayPal account, your personal credit card information will not be given to Laneside Hardy Orchids.